Telkom Charging Me After Cancellation

I am extremely disappointed with Telkom’s conduct.

My contract lapsed in May 2025, and I requested cancellation, but it was never actioned. After being billed for unexplained charges, I called again on 30 June to cancel and was assured by a Telkom agent that it would be processed. I was also told that due to internal system issues, payments were delayed, leaving my account in arrears.

I then received debt collection threats and default judgment notices, so I paid the amount they claimed I owed.

But at the end of July, money was deducted from my bank account without any invoice or communication — no statement, no explanation. This is a clear contravention of the Consumer Protection Act, which requires transparency and consent for deductions.

To make matters worse, I’ve now received a statement for August, charging me again for a contract I cancelled in June.