Telkom charging me a rejection fee

I am a VERY unhappy Telkom client. I changed my bank details with you guys on 6 or 7 July. I was assisted by the guy called Lourens Grobler. I then asked him, if the next debit (25th July) will go off the new account and he said yes. To my surprise , no debit was taken on the 25th. I then went to the store to enquire , this was on the 28th of July. I spoke to one of your consultant I forgot her name. She told me if there are any changes done , they will be effective the following month. Meaning, I was going to be debited from the new account on the 25th of August. She was very rude and gave me attitude and I asked her to log a call of the incorrect information that was provided to me and that I want a senior person to call me. I never received a call for you guys.

I later received a statement. The amounts on the statements were ridiculous. I then contacted (14th August)your call centre to be assisted and advised what these amounts were for. I spoke to Nokwanda from the call centre who advised me that you guys were charging me a rejection fee of R274. I could not believe this. I then explained to her this was certainly not my fault.

Had I been made aware that I was going to be debited from the old account I would have made means that I have money available in the account. 2. The lady who assisted me on Friday the 28th did not tell me that you will charge me that rejection fee, otherwise I would’ve queried that In the store that very same day. 3. Nokwanda from the call centre told me that the banking details were added on the system but was not saved for the debits to go off the new account(FNB), which means on the 25th of August I will be debited from the old (capitec account ) again. (The Grobler guy did not do his job properly, AGAIN).

I feel that this has not been handled fairly. This is not fair on me as your loyal client . The same lady who was rude on the 28th did not pick that up(also another *********** staff member). Had I not queried this with the call centre I was going to be charged again a rejection fee(As I would not have been aware that I was going to be debited from the old account) . Please waiver the rejection fee charged as I feel this was not my fault in any way.

Lastly the contract on ********** 865 is coming to an end, I completed the forms on the 28th to cancel, however when I was speaking to Nokwanda the call centre agent, she advised the termination has not yet been added. Please advise. Also , I am claiming a R35 charge from you guys for the debit that went off my account on 15/08/2017 for an amount of R1200 which was incorrect.

Kindly look at the queries I have and revert back to me soonest, before the next debit.

I went to the Telkom store in Centurion Mall, and requested to speak to a senior person. I was told that they were dine for the day. I was given an email address to send my inquiry to.. of which I did (16/08) i sent an email detailing what went down.. no one responded till today. exactly 7 days later. no feedback.