Telkom charging for services not used

<p>Our Internet services were suspended on 29/05/2017 (before payment was due) and I subsequently made an arrangement with Ntsekiseng @ 09h25 on 15/06/2017 to settle the account on 07/07/2017.</p> <p> </p> <p>However, when I checked my latest Statements to make relevant payment, I noticed that I was still billed for DSL Fast Bundle + Home Uncapped during June 2017, even though we did not utilise services.</p> <p> </p> <p>Our Services were suspended on 29/05/2017, so the May 2017 Account (Invoice 705B ********** t) should be credited as follows:</p> <p> </p> <p>DSL Fast Bundle: R144.74 = R4.67 p/day (31 days) X 11 days (29/05-08/06) = R51.37<br />Home Uncapped 2mbs: R200.88 = R6.48 p/day (31 days) X 11 days (29/05-08/06) = R71.28<br />Total to be credited = R122.65</p> <p> </p> <p>And the TOTAL DSL Fast Bundle + Home Uncapped amounts for June 2017 (Invoice 706B ********** u) which is R345.62 should be credited. Therefore, ONLY an amount of R1, 209.72 is due and NOT the R1, 748.50 as per June 2017 Invoice.</p> <p> </p> <p>I phoned Telkom on 07/07/2017 and spoke to Nomabisa @ 16h49 to enquire about my Credit Enquiry logged on 04/07/2017 via e-mail ********** as per their Call Centre's request on 04/07/2017, but she indicated that there was no indication of my mail, so no Credit had been considered. Nomabisa further indicated that no Credit will be passed if there wasn't a fault logged on the line with a reference number.</p> <p> </p> <p>When I enquired if an Easypay Payment @ a Retail Store will reflect immediately, Nomabisa indicated that all payments take 48 hours to reflect. That's RIDICULOUS, is Easypay not suppose to be realtime??!!! I subsequently made a payment on 08/07/2017 via EFT & when I phoned Telkom again on 10/07/2017 @ 01h17, Tanya confirmed that no payment was reflecting on their system yet. To add to this frustration, MBD Collections phoned me on 11/07/2017 @ 11h43 and indicated that Telkom had handed me over for an outstanding account, that I made an arrangement on & subsequently paid as per the arrangement. </p> <p> </p> <p>If this is how Telkom treats their Clientele, I think it's time to look for a new service provider. </p>