Telkom Charging for Non-Functional LTE – Ignored for Months

I signed up for Telkom’s LTE service in August 2024 with Thabiso Sejake, but by October I reported there was no coverage. Despite many follow-ups, a technician was only sent in April 2025 and confirmed the service doesn’t work in my area. A second technician, sent on 6 May, confirmed the same. Still, I’ve received no report or resolution, yet Telkom is demanding a cancellation fee. Attempts to get help from the consultant, Thabiso Sejake, and his manager, Sherio Singh, have been ignored. They won’t take my calls and only respond to my wife, who isn’t even the account holder.I’m requesting immediate cancellation without penalty and proper acknowledgement of the poor service. I’ve never received a working connection from the start.