TELKOM CHARGES WITH MY KNOWLEDGE

I called Telkom Customer Service and requested an increase in my Data. The Consultant suggested to move my current contract to a higher package. I agreed. Two weeks later I received a Bill of 5626.39 After making several calls and emals to Telkom and reporting the matter. Telkom informed me that it was an upgrade to a new contract and that i had to pay this amount and i mentioned to them it is not possible to pay this amount. I have still not received any feedback from Telkom since today BAD COMMUNCATION AND FAILURE BY TELKOM STAFF Nontokozo Ngcobo.