Telkom charges what it likes with no recourse

I have been with Telkom for 30 Years, and the last 3 months with their accounts have been a disaster. I cancelled my business account which has nothing to do with my private telkom account but they somehow decided to cancel my ADSL home account. 0n the 25th May Thinking this was just a fault I reported it only to find out that my ADSL was canceled. On the 5th June I contacted them and asked them to please reconnect my ADSL line as they mistakenly canceled it. The package I had was 10mb line uncapped which I have used for the last 3 years paying R 880 per month. The lady said yes they would and she would reconnect my ADSL. Come end of the month and I get a Bill for R 2 877.55 and 2 extra packages attached to my line one for Unlimited 10mbps which I always had one and Lite Uncapped 40/50mbps This is actually a joke as we live on a farm and the line only can go to 10mbps. After phoning and receiving 5 different reference numbers over a period of 2 months and actually going into telkom and explaining and them, and they seeing the problem and agreeing they still charged me another R 4 258 and are demanding their payment what a bunch of idiots running telkom Today `i get a message from Karina Reddi asking me to contact her *** when you phone this number it just rings and then goes dead

How are we supposed to resolve this issue with *****s I wish telkom had competition they might wake up