1 reviews | Active since Apr 2015
TELKOM CHARGES WATCH FOR ********** INTEREST CHARGES
<p>TELKOM CHARGES INTEREST OF 2.73 ON AN ACCOUNT WITH R200 CREDIT BALANCE. AND THE OTHER BILL HAS A ZERO BALANCE BUT THERE IS AN INTEREST CHARGED 5.48 . THIS IRREGULAR CHARGE REPORTED TO TELKOM 0N 16/11/2016. AS USUAL, THEY GIVE A REF NUMBER, A DISPUTE IS LOGGED. TILL NOW, NO RESPONSE FROM THEM. REF # 281 28 248 AND REF# 281 28 266. THERE IS NO URGENCY IN RESPONDING TO A QUERY OF ********** CHARGES BY TELKOM</p>
" Your query has been sent to our billing team for assistance. " SO WHAT DID THEY DO WHEN THE COMPLAINT WAS LODGED 2 WEEKS AGO. " Your reference number : AI ********** " THIS IS WHAT TELKOM IS GOOD AT, THEY ARE GENEROUS WITH REFERENCE NUMBERS, ESCALATION NUMBERS, AND NOW ANOTHER REFERENCE NUMBER, CAN CALL THIS CATEGORY " Official private business reply ". ********** CHARGES, A SIMPLE STATEMENT, FEW LINES ON STATEMENT, DOES NOT TAKE WEEKS TO PROCESS A SERIOUS ALLEGATION OF ***** BY TELKOM
" Your query has been sent to our billing team for assistance. " SO WHAT DID THEY DO WHEN THE COMPLAINT WAS LODGED 2 WEEKS AGO. " Your reference number : AI ********** " THIS IS WHAT TELKOM IS GOOD AT, THEY ARE GENEROUS WITH REFERENCE NUMBERS, ESCALATION NUMBERS, AND NOW ANOTHER REFERENCE NUMBER, CAN CALL THIS CATEGORY " Official private business reply ". ********** CHARGES, A SIMPLE STATEMENT, FEW LINES ON STATEMENT, DOES NOT TAKE WEEKS TO PROCESS A SERIOUS ALLEGATION OF ***** BY TELKOM
the object of this complaint is not just a refund of the irregular charge. that would be a waste of my time. do not apologise for the delay in responding, APOLOGISE FOR MAKING THESE ********** CHARGEs. howmany Telkom subscribers are paying these INTEREST CHARGES, r2.00 and r5.00, without COMPLAINING because of the frustration involved in dealing with telkom. SLEEPY CALL CENTRE STAFF WITH A STRING OF REFERENCE NUMBERS AND ESCALATION NUMBERS.
the object of this complaint is not just a refund of the irregular charge. that would be a waste of my time. do not apologise for the delay in responding, APOLOGISE FOR MAKING THESE ********** CHARGEs. howmany Telkom subscribers are paying these INTEREST CHARGES, r2.00 and r5.00, without COMPLAINING because of the frustration involved in dealing with telkom. SLEEPY CALL CENTRE STAFF WITH A STRING OF REFERENCE NUMBERS AND ESCALATION NUMBERS.