Telkom Charges Us For Services We Don't Have

Item: Telkom
Rating: 1

We vacated our premises on 31st March 2021 and on the 2nd April 2021 Mr Pollastri told the Telkom Walk in Office Welkom to transfer only our Internet line to the new premises and to cancel our telephone line. The March Account shows the services are in advance, our line was cancelled so please refund us. Then our April Account has charged an Internet line which has not been put up. Please credit our Account, will not pay for services we don't have. Then on 4th May 2021 we go to the Telkom Walk In Office Welkom and only today the necessary forms was filled in and we must wait up to 14 days for the Internet line not fair we have been waiting a whole month already. Telkom please co'-operate give us our credits and come to put in our Internet line immediately.

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Replies (1)

's updateReviewer Update

07 May 2021, 09:57

5 weeks, still waiting for our Internet line to be put up at our new address and received a message from Telkom to say matter has been resolved, no it hasn't.

's update07 May 2021, 09:57

Reviewer Update

5 weeks, still waiting for our Internet line to be put up at our new address and received a message from Telkom to say matter has been resolved, no it hasn't.