Telkom Charges R205 when debit order bounces

I find it absolutely disgusting and as far as I am concerned it is day light ******* to charge a customer R205 when a debit order bounces and the amount is paid to telkom the very next day. How can you charge someone this price for a bounced debit order? I want this reversed immediately. It is also ********* to charge a client for a weekender plan and ADSL line, and when I tell telkom I dont have a phone line only ADSL so its a waste of money, they say they cant take it off. I suggest you sort this out before I take this further.