Telkom charges me out of bundles when I still have an active 10 gig data plan, WHY?

<p>Telkom charges me out of bundles when I still have an active 10 gig data plan, WHY? I called them to reverse this charge and they told me it is for usage fees for being out of bundles and will not reverse those charges. I used the same room for the past year to access internet. I have never had an out of bundle data experiences while STILL HAVING LOADS OF DATA on the 5th and 6th November 2016. I am baffled to say the least that Telkom sees nothing wrong with those charges. I am definitely open to other service providers right now.I pray that other service providers treat their long standing clients with integrity in all their dealings.</p>