Telkom charges me for no service - no accountability, no responsibility

App**** for a Home Unlimited on 15 March 2018. Agent did not take down all the info required. When I followed up a week later (20 March), I was told that I needed to provide additional info.

After that the waiting and frustration started. I followed up two weeks later to be told that nothing has been done to date. I then waited another week and followed up again - now something had been done, but nothing to actually provide the service.

I was told on numerous occasions that I would be contacted by Telkom employees within 24 hours. Especially after they "escalated" the issue. I am still waiting for those calls and sms's, and today is 23 May 2018...

Long story short - by the end of April I was so fed up that I cancelled the application for the service and got myself wireless internet at home. When I phoned 10213 to cancel the application I specifically asked to be provided with an email confirming the request for cancellation and that it had been cancelled - was told that they can't do that and that the service center agent's email is only for internal use.

And to crown it all, I received an invoice to the amount of R252.90. I suppose this is my charge for providing Telkom the opportunity to frustrate the living daylights out of me and my family. Thanks for nothing, Telkom!

I don't even have a phone line number with which to query this invoice. The audacity is astounding to me - I would expect that if the application progressed to the point of me having a phone number that actual work was done and that I actually had something to pay for. But no, the "system" never did it's job and the phone number was never assigned, at least not by the date on which I cancelled the service.

I am extremely dissatisfied with Telkom's service and total lack of accountability and responsibility. Telkom is another blight on the reputation of our country's SOE's (or SOC's, depending on who you talk to).