1 reviews | Active since Sept 2015
Telkom charges Maxicall numbers on our bill error
Maxicall numbers appeared on our August 2015 telephone bill. Calls were exactly 22 seconds long several times an hour for 24 hours per day everyday. I explained to the call center person that there was no way anyone in our house was answering or making calls all day and night for the entire month. She agreed to log a dispute. We never heard back from Telkom. When i followed up, our dispute was rejected 2 days later without us being informed. August bill has R300 of Maxicall numbers on our bill! <br> <br> To my dread and horror, the September bill arrived with R700 worth of these Maxicall numbers on the bill!! They have no idea who this number is registered to. It does not ring when dialled. How the hell did it end up on our bill! This has been escalated and we are in the process of cancelling this stupid archaic service. <br> <br> We have yet to see them resolve this dispute of the extra R1000 of charges.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Department and feedback will follow.
Your reference number is SM148788.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Department and feedback will follow.
Your reference number is SM148788.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
