aW
andre W

1 reviews | Active since Jul 2011

03 Jun 2015, 16:10

TELKOM CHARGES FOR SERVICES THEY DONT PROVIDE

I've been dealing with Telkom since Dec regarding a deal they sold me and did not deliver the hardware until 3 months later of the deal, 2x100min sim cards I get 15min on each card on the 2x1Gb sim cards, I now get maybe 10mb<br> a 10mb line that barely reached 6mb<br> Cancelled telkom internet<br> They still bill me at the full rate which was sold as since dec even though I don't get the service (The rate is supposed to be at -20%)<br> WORST, THEY ITC ME IN FEB FOR THEIR INCOMPETANCE.<br> Their finance cancelled my complaint which I logged Jan because the lady went on leave and wanted a clean table.<br> Consumer Protection Agency Next because I had enough!!!!!<br>

0
Replies (1)
Telkom
Telkom's reply03 Jun 2015, 19:29
Official
Hello a_vanwyk,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115548.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team