Telkom charges for services not delivered.

On the 21 June 2018 at 8.30 am I logged a complaint with Telkom and received reference number ********** 8. Two days later a Telkom Technician responded to the complaint but was not able to fix my land line due to poles leaning over. I was told I have to wait for the guys that replace poles and cables. It is almost an entire month of waiting and still NO SERVICE Apparently there are multiple Telkom users affected in my direct area. I see this as theft as I am paying for a service which is not being delivered. Telkom owes me one month free rental as things stand. Why is it that because I am not a business but a home user that NO priority is given to my service. Its fine to take my rental subscription and not deliver. I want Telkom to address this issue as it has taken far too long already. I further want to be reimbursed for services not delivered.