Telkom charges for a service they can't provide

<p>In December last year I app**** for an upgrade of our ADSL line from 2Mbps to 4Mbps. They are still "working " on it now (March 2017) and despite a few visits from technicians and umpteen phone calls all I have gotten so far is lower speeds and disruption of service daily.</p> <p> </p> <p> I've been charged for the upgrade religiously since December though. I know I'll get a refund when I apply for it, but until the issue is sorted out I must pay! What a cheek!</p> <p> </p> <p>Each time I call, I get a different story with the customer care rambling on about cables, and fixing this that and the othet. Then I am told they are upgrading it to a highter state of urgency {?} . Nothing changed except twice a day my phone rings from Telkom, but what are they doing?</p> <p> </p> <p>The last time I called I was asked. .".is there anything else we can help you with?" to which I rep**** "Please refer me to an alternative to Telkom! "</p> <p> </p>