MS
Mohamed S
1 reviews | Active since Apr 2012
05 Dec 2017, 08:43
Telkom charges CLIP on MiFi Data Contract !!!
So I was called in October to upgrade my Telkom contract to the 20GB + 20GB for R269/month. I clearly asked whether this is all I will be paying a month and they confirmed that this is correct. I get my bill now in December and see that I have been charged R8.50 for CLIP for December and a pro rata R7.08 CLIP for November. Since when do I need CLIP on a data contract ? I see I am not the first to complain about this. Do you guys not use common sense when capturing a new contract ? I expect these charges to be reversed immediately and disappear on the next contract.
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Mohamed S's updateReviewer Update
04 Jan 2018, 11:22I am still awaiting a reply for this issue. Your billing is department is pathetic. As per my SMS with 081180 they said there will be a credit on the next invoice. I have just received my invoice and not only is there no credit but you keep billing me for CLIP which I have asked you to remove. I think I am going to contact ICASA if the amounts for last month and this month is not reversed by this afternoon.
MS
Mohamed S's update04 Jan 2018, 11:22
Reviewer Update
I am still awaiting a reply for this issue. Your billing is department is pathetic. As per my SMS with 081180 they said there will be a credit on the next invoice. I have just received my invoice and not only is there no credit but you keep billing me for CLIP which I have asked you to remove. I think I am going to contact ICASA if the amounts for last month and this month is not reversed by this afternoon.