jvdm
jonathan van der mewe
1 reviews | Active since Nov 2009
17 Mar 2015, 12:42
Telkom charged me for SoftCap.
Hi<br> I was charged R128.81 on my January invoice for TBIS usage shaped. That is SoftCap. I phoned telkom and they promised to fix it on my next account. I have 20GB to use normally, then i go onto SoftCap automatically and its for free. Nothing was done and on my next account, they did not give me credit for that amount. I phoned again and was told that someone at telkom made a mistake, they will fix it immediately. <br> They did`nt fix it, my new account now states that I have an amount Overdue of R126.92.<br> I cannot believe that telkom cannot rectify this problem, it`s not my problem, it`s Telkom`s mistake....<br> Please rectify.<br> Jonathan van der merwe<br> [Email Removed]
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Replies (1)Telkom's replyOfficial
17 Mar 2015, 13:43Hello jvandemerw,
Thank you for making contact with us.
Please be advised that we have received your query and we are attending to it right away.
We do apologize for any inconvenience caused, feedback will follow the soonest.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that we have received your query and we are attending to it right away.
We do apologize for any inconvenience caused, feedback will follow the soonest.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
Telkom's reply17 Mar 2015, 13:43
Official
Hello jvandemerw,
Thank you for making contact with us.
Please be advised that we have received your query and we are attending to it right away.
We do apologize for any inconvenience caused, feedback will follow the soonest.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that we have received your query and we are attending to it right away.
We do apologize for any inconvenience caused, feedback will follow the soonest.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
