Telkom charged me for Out of Bundle data that I never requested!

Absolutely disgusted with Telkom!

I noticed that I was a bit out of pocket this month, so checked my statement only to see that Telkom deducted R949 from my account instead of R449!!

Went onto the Telkom chat to query this. Spoke to Dennil Fransman who told me that I had a "Spend limit" of R500 over and above my R449 contract. I asked how this can come into effect when I never asked for it?? He claims that I agreed to it when I signed my contract in the store. I ask for a copy of the contract immediately because I know I would never have knowingly agreed to that! He tells me he cant get it for me I should speak to the contract department.

I told him that I am then demanding my money back because they cant prove that I agreed to spending any extra amount! To which he said the amount is not refundable as I used the data-- How was I supposed to know that I was using this 'extra' data - since I NEVER requested it, to which he said I would have been redirected to a page where I clicked "Use out of Bundle Rates"

I'm sorry--- I AM NOT AN IDIOT! Stop treating me like one! I would NEVER have asked to use out of bundle rates because Telkom out of Bundle is DISGUSTINGLY EXPENSIVE!

I asked for him to get a manager to call me IMMEDIATELY, to which he responded someone would call me today -- I said no-- not 'today'-- IMMEDIATELY. I said I would stay on the chat until someone calls me. He proceeds to say the manager said there is no need to stay on the chat and he kicked me off before I could take a record of the conversation.

A manager called me about an hour later - Nomazulu Mpofu, I explained to her that I was not budgeting for this money to be taken from my account and that I never agreed on any "Spend Limit" and that the reason I opted for the R449pm is that is what I can afford-- I cannot afford to pay Telkom an extra R500, IF I COULD I WOULD HAVE GOTTEN A HIGHER PLAN :/

She just kept saying there is nothing they can do. I asked if she could get me the copy of the contract where I agreed to this - she told me to go to the store-- Sure, with the lack of petrol that I already have due to this I must now use MORE to go to the store instead of them getting off their asses to prove something that they are claiming.

Eventually sick of asking them to show me where I agreed to this, I PLEADED that they give me my money back and then deduct it in installments, Let me make a payment arrangement to pay this money back because I cant afford it right now - NO SYMPATHY, NO CARE IN THE WORLD.

Yes I understand on your management level with the huge bonuses that Telkom pays R500 is probably nothing. But for me R500 is petrol and food for a week!

I was then told that the only way Telkom allows payment arrangements is when a customer has an 'Outstanding Amount' which is ridiculous-- they allow a payment arrangement for a customer who has not been paying, but cant offer a payment arrangement to a customer who pays every month?????????

This is honestly absolutely disgusting service, nobody can show me proof of me requesting this! All they have now done is canceled it to avoid the problem going forward. HOW DOES THAT HELP ME NOW??

Unless you can show me proof that I agreed to this extra "Spend Limit" I want my money back in full! Stop *****ing my money! I did not ask for this!