TELKOM charged me for MORE THAN A YEAR for a line which had NO SERVICE AT ALL.

My telkom line was OUT OF ORDER since 30 APRIL 2020 - I reported this line as not working, NUMEROUS times, in the meantime. But NOTHING was done to repair the line. Eventually I had to CANCEL this line COMPLETELY due to NON-DELIVERY of SERVICES on 25 JUNE 2021.

For OVER a YEAR (from 01 MAY 2020 to 30 JUNE 2021) I was BILLED for a line that DID NOT WORK and as such I could not make or receive even a single call.

I have paid R210.00 per month for a total of 14 (FOURTEEN) MONTHS being R2,940.00 before I eventually had ENOUGH of your INCOMPETENCE !!!

On top of that, I still had to pay ANOTHER month (JULY 2021) for the so-called CANCELLATION to go through.

That is a total of R3,150.00 (R2,940.00 + R210.00) which Telkom has ****** from me --- I have been paying for a service which DID NOT EXIST for MORE THAN A YEAR.

Telkom even had the AUDACITY to charge me INTEREST on a so-called LATE payment for JULY 2021 - although I was NOT liable for making any payment.

The latest invoice dated 18 August 2021 now has a CREDIT balance of R210.00 which has NOT BEEN REFUNDED and NEITHER have I been contacted by any TELKOM staff in order to rectify this matter.

TELKOM, it's time that you stop your ******* #WIN and refund me the full R3,150.00 without further delay.