JF
Juan F

1 reviews | Active since Jun 2016

05 Feb 2017, 16:46

Telkom charge to much

<p>Last year at the last week of October last year I went into Telkom and took out a Telkom Mobile Concart it was a 1xFree me 1gb + Huawei Ascend P8 Lite Black cellphone account nr is ********** 39 my id nr is ********** 015083 for R139 a mounth for 24 mouths I ask the lady will they take off the money the end of October or when then she told me they will only take it at end of November come then when i check my bankstatement I see that they did not take the R139 as she promise but they took R785.69 i phone them AND ASK THEM WHY SO MUCH SHE TOLD ME SHE WILL LOOK INTO IT AND CALL ME BACK SHE DID NOT CALL ME BACK SO I LEFT IT BUT I WENT TO THE BANK AND REVERSE IT BECUASE I FELT LIKE WHY MUST I PAY R785.69 WHEN THEY TOLD ME IT IS R139 SO AT THE END OF DECEMBER SAME THING BUT INSTEAD THEY TOOK R924.74 SAME THING I PHONED THEM AND STILL WAINTING FOR THEM TO CALL ME BACK AT THE END OF JANUARY SAME STORY BUT THEN THEY TOOK R1063.74 I WENT AND REVERSE IT BECAUSE WHY MUST I PAY SO MUCH WHEN THE WOMAN TOLD ME IT IS ONLY R139 I WENT BACK TO STORE AND ASK THEM AND THEY ALSO LOG A CALL LOG AND TOLD ME THEY DONT UNDERSTAND WHY IT IS SO MUCH WHEN IT MUST BE R139 TILL NOW NO TELKOM PERSON CALLED ME BUT THEY QUICKLY TO HAND U OVER IF U DONT PAY.</p>

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Replies (1)
Telkom
Telkom's reply06 Feb 2017, 11:12
Official

Hi Juan31,
Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***9

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,