Telkom charge for showmax and cannot cancel the monthly charges

After I cancelled my Telkom subscription in April 2021. I had an amount outstanding and agreed to pay it of for I had to pay for the new Fibre line that was not done by telkom in my area.

In May 2021 Showmax blocked me from accessing the showmax portal. Showmax was not paid by telkom for I was paying of my balance. But Telkom kept on charging me for showmax every month upto now in October 2021, but I have no access to showmax.

Telkom give me the run around to cancel showmax at showmax. Showmax informs me to ask Telkom to cancel my subscription with showmax.

The Telkom call enter informs me that the account is blocked and they cannot stop it. I need to pay up the outsta ding showmax fees then they will credit my account.

But what they do not understand is that I do not have an active account with Telkom anymore.

It is so frustrating to deal with Telkom call center for nobody knows what to do.