Telkom Changes my Name

A couple of months ago Telkom decided in their one sided wisdom to change my name on my Telkom account to some stranger. I phoned the accounts call centre to have it fixed, they informed me that they can not help me and I need to go to a Telkom Store with my ID to have it fixed. So I went to the Telkom Store at Menlyn and was told they fixed it. This month my Telkom account arrives and to my surprise it is still wrong.

What on earth does Telkom want me to do next or must I email the Telkom CEO and executive to have the original Telkom mistake fixed?