Telkom changed fees, messed up my credit score all without communication

I am very unhappy with Telkom service.

1. Telkom raised the fees and did not inform me that this would be the case, this is against the consumer protection act, as a request even though I was still being debited the initial contractual amount, this created an accumulation of a shortfall. Every Month. 2. The Bill states the shortfall in small italics at the bottom of the bill, no one reads that! This is misleading, arrears amount should be made clear! 3. Telkom sent me to the bureau without trying to contact me in order to get that shortfall, that btw Telkom created because they didn’t tell me anything. They are supposed to attempt to call me, email me or send an sms.

Why am I upset?

I found I was in arrears when attempting to get a phone contract with a different provider, Telkom have not attempted to contact me regarding any changes to my account. I have not signed anything that allows you to change my fees. (this is against the consumer protection act)

Even though my contractual term has run out with them, I am on a month to month basis, they still require my acknowledgment to change fees!. R599 to R604 is not a huge increase, I would have been fine with ity, but doing it without my acknowledgement has caused so much issues.

Now I can’t get a phone and you have tarnished my credit score.

How dare They! I have worked hard to maintain a near perfect score, I am proud of the fact that I never miss a bill.

How to resolve this?

1. I have paid the amount in arrears, but I was still debited R599, once again the call centre has omitted information that there is a time lag between when I ask to change my debit amount and the effective change. Please write off that R6, this is ridiculous! 2. Get me removed from the bureau this instant, and clear my name!, this is their mistake not mine, get your **** together Telkom! 3. Sends me notification once completed.