Telkom change your package with no extention of contract

I find it rather in bad taste that you hand me over to an attorney who does not read email when one tries to dispute the alleged debt,

I made use of Telkom lte and I was happy with the service. I received a email stating: Telkom gives you the opportunity to move to a different plan as your needs change - even if it's in the middle of your contract! No cancellation fees, no device fees and no changing your contract term

foolishly I changed to the current deal of the time which gives more gigs for a similar price. It was explained to me that my contract would remain the same in terms of time frame as well as start date and end date.

service was good. my contract end period arrived and I continued to pay as it was explained that it would change to a monthly pay as you go type of service once done.

a few months later I decided id like to swap to a different service provider and canceled my Telkom subscription only to be hit with "but your contract only ends in December" which was news to me as all my paperwork said otherwise.

The staff promptly informed me that the marketing department took liberties in their adverti*****ts and that's not how it worked

This treatment is appalling. now I've been handed over to an Attorney who seems set to take legal action and has not respond to their emails.

how can you offer a service that and I quote "*Your contract term will not change, but will be a continuation of your existing contract"

your call center agents also confirmed that this is as I understood it and that is what I based my migration on.