TELKOM CHANGE TO ROAMING MESSED UP MY CONNECTIVITY!!

Since Telkom has changed their roaming partner I have been having issues connecting to my ****le which I have on a Telkom contract. I am in Sandton CBD and cannot connect to the ****le WiFi which I took a contract for so that I don't have to buy data. Afriend that moved overseas actually also borrowed me his ****le thinking it would be better but now I am just stuck with two ****les that do not work!! I contacted Telkom and reported this issue, the latest date being 2 October 2019. I was given a case number and told that I would be contacted within 72hrs but that has not happed to date. I called again today and was told that I would receive an sms update on my matter and STILL have not received anything. This is very frustrating. I am paying Telkom for absolutely nothing.