Telkom CEO - Incompetence of employees should be addressed

The message i received today from Telkom stated.... "We have rep**** to your message" . I asked for clarification and as usual nothing was forthcoming. I therefore have to assume that the message i received from "Maggie" is the reply they are referring to.

Either Telkom is taking me as a paying client for a complete a FOOL or i am in the twilight zone. Telkom is telling me to take the LAPTOP TO ISTORE WHEN IT IS NOT IN MY POSSESSION. Also they say i MUST TAKE IT FROM THEIR REPAIR CENTRE TO ANOTHER REPAIR CENTRE. DOES THIS MAKE SENSE.???? ARE THEY READING MY MAIL??? ARE THEY JUST A LOT OF *********** EMPLOYEES. The contact details of the CEO of Telkom i require should anybody be in the possession of such. My complaint is Not being taken seriously.