Telkom Centurion Mall Pathetic cntract services and poor complaints management

Dear Telkom, In November 2017 I logged a complaint for the Telkom centurion store regarding repair of my screen. The store failed to do that saying that the contract that had been entered into in which I was told that I get 2 free screen repairs was not valid after I reported a broken screen. I was told by Telkom to inform Samsung which I did but Samsung confirmed that they had informed the sores about the amendments in the policy regarding free screen repairs. It was also confirmed that the store manager did receive notification from Samsung about this change in policy but she failed to cascade it to her team so the team continued to cell contracts which were outdated.

To date, the store has not tried anything to resolve my issue even though I was not at fault. I have tried to cancel the contract but my application to cancel the contract seem to have been closed without any contact or feedback to myself.

Very angry at Telkon Centurion's pathetic service by Pretty who sold be an invalid contract.