Telkom celphone upgrade

I have been trying to upgrade my phone since Dec 2020, there is a combo set i would like to upgrade to where you get an A71 samsung and an samsung active watch i tried to do it in store and they could not i was advised that i need to do it online, i phoned more that once and every time they tell me that they dont have stock of the watch and they will phone me once they have stock so on the 22nd of Feb i phoned again because i just dont hear from them, the lady assisted me to do thr upgrade she indicated that calls are being recorded so i would like you to please draw that recording where she did my upgrage, she had to check if there was stock of the watch and the phone and she told me that there is stock but the phone is black and the watch and i agreed that its fine she can continue with the upgrade, She indicated that it can take between 7 and 10 working days for delivery, so today the 3rd of March i phobed to find out what the status of the order is, then another consultant told me that my order is placed on hold because they dont have stock of the phone but on the 22nd there was stock of both the phone and the watch and today i had to find out that there is no stock of the phone it just feels like everytime there is either not stock of the watch and other times its the phone i would really just like to upgrade and get the combo which is being advertised on the telkom website. My upgrade is on hold until they have stock again and i just have to wait and no one keeps me updated.