Telkom Cellular Insurance

I am seething while writing this review. I took out cellphone insurance from Telkom on a handset I acquired last year. The screen was recently damaged accidentally and I thought I would utilize the service I PAY for and submit a claim with Telkom.

I spoke to a call center agent before actually going to my nearest Telkom store and was told it would be as easy as producing the handset and proof of identity, which I did. Upon my arrival at the store, I was informed that I needed to produce proof that the handset was delivered to me. Needless to say, I didn't retain this particular paperwork for over six months. Who would think to? They di not inform you to keep it once the insurance is taken out. Also, I have possession of the handset, the box it came in, proof of identity and proof that I have been paying for it and that my bank account is actually mine! Why on earth would I pay for a handset that isn't mine?? The idiocy! So, anyways, I contact Telkom explaining my problem and ti try an obtain this POD. Surely, they have it on record since I got it from them? Apparently not. I spoke to countless people, an email was sent from one of the call centre agents to the appropriate department so I could be forwarded a copy of the POD and guess what? Nothing! I cannot begin to explain how exhausting it was to deal with all of these people and come up with nothing. With the exception of a man who goes by the surname, Bengu, everyone else I dealt with was less than accommodating or helpful.

I need to clarify that you are only given thirty days in which you have to submit your claim. I contacted them with enough days left to do this. My time has now expired and I honestly feel they did their best to not be helpful. One less claim to cover. If you are thinking of taking out insurance with Telkom, DO NOT DO IT. They will faithfully deduct premiums but once it comes time to claim, you'll be left high and dry. Never again. I will never purchase another product from them as long as I live!!!