Telkom cellphone service sucks!

We have app**** for a cellphone contract on the 5th of March. Up to date, we have not received any feedback, no cellphone, no email, no call. We have tried numerous times to log a complaint via the website. Not allowed to proceed, as their mailbox is full. We have phoned 081180, 10213 and all that we were referred to. No service. All they say is that they can see the application, but they can not tell us when we will receive the phone. The R219 for some or other service fee was deducted from my bank account two days after the telephone call to do the application. But that is about it! We can not register online, as we are waiting forever for the OTP to come through via email and without that we can not continue! So, we can definitely not complain about the service, as there aren't any service to complain about!!