Telkom Cellphone Contract Cancellation to Prepay Service Gone Awry.

To Whom It May Concern and Telkom Management,

As long time Telkom customer with five active cell phone contracts I am writing to express significant frustration and seek immediate action regarding the mishandling of my cell phone contract cancellation with Telkom.

My initial request, processed through Telkom's web portal, was to cancel my contract effective 31st November, with the expectation that my number would transition to a prepaid service. Contrary to this, my number was deactivated on the 1st of November, causing major disruptions in my daily activities, as this number is linked to several essential services including banking.

Despite my repeated attempts to resolve this matter, contacting Telkom daily since the issue began, there has been no satisfactory progress.

My observation is that the online cancellation process lacks a crucial step. There is no prompt asking what should happen to the number in question – whether to deactivate it or convert it to prepaid. This critical question is absent, and the only suggestion I receive when talking to customer service is that I should have added instructions in the comments section. This is not acceptable. Such a vital decision should not be left into comments section, it should be an integral part of the cancellation process to prevent customers from inadvertently losing their numbers.

We are now entering the third week with no resolution in sight. The complexity of reactivating a number ported from another service provider is understandable, but the delay and lack of effective communication are not.

The lack of response and resolution from Telkom is not only disappointing but also significantly inconvenient. This experience has not only caused personal distress but also undermines my trust in Telkom's service and commitment to its customers.

I am posting this on Hello Peter to raise awareness and seek expedited attention from Telkom's management. My request is straightforward: Reactivate my number and convert it into a prepaid service as initially requested. Please refer to my ticket *** for all the details.

I hope this message serves as a constructive feedback for Telkom to improve its customer service and as a call for urgent action on my ongoing issue.

Sincerely, Unhappy customer.