telkom cellphone contract

Good Day . My name is Thuvashni Pillay . I have taken a cellphone contract with Telkom in June / july. My debit order every month is R150.70. My deduction for the month of August was R353.40 Which Telkom advised me that its a rejection fee and the normal debit order amount. I queried this with Telkom and they advised that its not reflecting on they side. I having be calling from the 31.08.2018 to get someone to assist me and no joy. I hold on so long on the line for someone to tell me a case has been open and someone will contact me . I receive a call yesterday from Jhb telling me that they cannot refund me my money . I have been email a lady called Tina Cladia Mndebele. she advised me on email that she sees the amount debit order done and awaiting for the money to be allocated on Telkom side and then the money will be refunded. I have sent bank statements and my proof of sms on my phone that they money was deducted out of my account. I emailed her again yesterday asking her for feedback , she tell me to call the call centre, that's how they treat they clients . Yesterday I received an email invoice of R706.00 that will be deducted in October. The cell phone contract is R149.00 . I need urgent assistance with this as nobody is helping or trying to resolve my problem. ********** 610 - ********** / **********