Telkom Cellhone insurance

Telkom cellphone Insurance will never ever see me again. Firstly, your branch staff have zero experience on how to handle a claim. Firstly they send me back and forth. Now it is the claim department's turn. This is by far the most terrible service out there. They keep on asking the same info over and over again. It is like they dont know how to read their own documents. I attached ALL the requested information on the form just for them to CLEARLY not even open their own claim form. I keep on going back and forth without proper assistance. I am starting to even wonder if they know how to put through the claim. Really, a case number will not change from one email to the next. I only have ONE number your DEPARTMENT provided when I called in to block the phone. Really, can someone please start reading All the information before asking me again for the same information. I am honestly just frustrated with the lack of service.