Telkom - Cell phone and sim card

Since 18 Dec 2018 I am battling with Telkom to resolve an issue around my lost cell phone and sim card - Telkom request numbers ********** and ********** (cell number - ********** ) Daily calls were made and follow up visits to the Walmer Telkom (Port Elizabeth) outlet without any progress. The officers at the outlet are passing the problem on by escalating it no following ups nor keeping the customer up to date.

Never in my life have I experienced such pathetic service. The worse part is that I am unfortunately bound by the contract and is paying for a service which I do not receive.

It will be great if somebody can take ownership of the incident and ensure that it is resolved.

Telkom, you are letting us down. The frustration is time spend on calls and waiting in the queue at the outlet. Every time it is empty promises and no resolution. You are the worse company I have ever dealt with.

Put yourselves in the shoes of the customer - don't think you realize the impact of your behavior on the customer who is a human being.

Please assist. Nicki van Zyl