TELKOM CELL PHONE ACCOUNT MANUALLY CANCELLED

Good day,

End July I signed up for a SmartPlan 100 Deal R99.00 at Fourways Crossing. For some reason this contract was cancelled and changed to a downgraded month to month contract called FreeMe 1GB.

Please can I request that you cancel this FreeMe and REINSTATE the actual contract that I signed up for which is the SmartPlan 100.

I do feel that it’s unacceptable that you as an institution decides on behalf of your customer what to cancel, how to manage your customer accounts etc. Please note that I am not pleased at all as I’m getting different stories between call centre people, store people as well as the online assistance (website). I have used all resources and is currently opting for Hello Peter!!!

It is definitely unacceptable for Telkom to change accounts which they see fit and not consult the paying customer!!!!