Telkom

The service I received from Telkom is terrible I have a cellphone contact with them and 2 days ago I received and sms stating my number has changed I ignored I thought it was a spam when I called my bank because I was expecting a package they advised that the number they have is no longer in use when I called Telkom to find out they told me it was a customer request for the number to be changed and they will log a query to find out what happened and it takes 72 hrs 72hrs!!! So if all my personal information linked to that number gets compromised ? If ***** happens ? When I asked for the call recording they can’t give it to me ? When I asked to speak to a manager or team leader I get told that they not available the service is terrible and I can not believe they don’t even send an email or call to verify this request terrible terrible service!!! The lady I spoke to name was Nombolalo (Durban) branch but I live in Johannesburg that already tells me that there is something dodging going on the so called manger email address *** does not even work when I try and call the call centre back I get self help options and get cut off I get told that the only way ill get the recording is through legal ways the service is beyond terrible!!!!!