Telkom

As I came to the end of my contracts with Telkom (so I thought) I followed the steps about 2 months prior to cancel the contracts only to be advised that the contracts are on a 36 month period and not 24 month period. I asked for the contracts to prove this, on the 4th of September 2019 as I don't recall extending the contract period. I was advised by the Customer Care Team Leader, Nomazulu Mphofu that she will look into this. Yesterday, 8th of October I received a recording of a new contract and nothing pertaining on the old contracts. When I asked Nomazulu about this she said I'm not allowed to get any recordings unless I have a court order....? So my question is how did I get a recording without a Court Order and why, as Consumer am I not allowed a copy of my contract? So it's been more than a month since I initially enquired about the contracts and I'm still waiting....