TELKOM CAVENDISH SQUARE AND THE CONTACT CENTER

I have taken a 3 year contract device Samsug SS2 with the Cavendish Store. WHEN SALES ARE MADE THE CONSULTANTS AT THE STORE ARE GOOD TO HELP YOU ,BUT THE AFTER SERVICE SUCKS BIG TIME !!!

For the past couple of months Telkom has skipped a month with my debit orders with no notification. Then the a double debit has come off my account, my insurance was canceled . I clearly don't understand why this all happened!

Apparently I was handed over to collections department ,but with no notification. They have all my correct details (cell numbers and email address).

I have also made contact with the call centre on numerous occasions, I also went into a store for help, I also sent a message via their Instagram account, i have also sent an email.AND NO ONE CAN HELP !!!

I HAVE CALLED the call center on numerous occasions as you can see my call logs on my profile from the 20 Feb 2024. They have given me an amount ! And then I did an EFT . A FEW days later a Debit Order was taken from account on the 24 Feb 2024 I them immediately made contact with your contact center and they just gave me a run around ! Giving me incorrect information and I then called again on the Monday also giving me incorrect information, I then called again on Saturday also incorrect information and then when I start complaining they drop the call . I then eventually got hold of a Siyamdumisa khubeka which he sent me an email with regards to my query. He also said I must make contact with him via email on the Tuesday! I sent him an email .No reply ....

ALL I WANT IS MY MONEY THATS RIGHTFULLY OWED TO ME ... I AM RUNNING AROUND IN CIRCLES FOR A REFUND !!!!

I WOULD LIKE ONE OF THE MANAGEMENT TEAM TO MAKE CONATCT WITH ME AS I AM NOT CALLING THE STUPID CALL CENTER AGAIN .