Telkom causing me to lose income

My internet connection went down on Wednesday 3 October 2018. After logging the call on Thursday morning the technician came out on Friday. He established that the issue resided between the manhole and Telkom box in the street. He then logged a call for me on Friday afternoon at 1. I phoned on Saturday evening and was assured the issue was receiving attention and that it was being investigated. It is Monday the 8th at 6:15 pm and my internet issue is still not resolved. No feedback as to what is happening or any updates. This outage is costing my business money every minute it is down. I have asked them to escalate as important and urgent. They assured me they have. No response or feedback. This line is my livelihood!!