Telkom causes loss of income

Telkom has sold and charged me for a 20 meg internet line for a year now yet all they deliver is a 10 meg line service. They lie to clients and when the line is down they do nothing to remedy the technical fault. Ever since the 17th of January 2018 we have been without an internet service calling their technical department to find out what the progress of our issue is only to be told that their sales department needs to escalate the problem. When we phone sales, we are told to speak to the billing department or we are asked to speak to technical again. We have spoken to 5 different managers in these departments daily and still receive no aid. In the meantime my wife and I are suffering tremendous loss of business. we run a corporate guest house and cannot provide the wifi services to our clients hence we have been forced to reduce the rates of our guest house. Our son is a final year student and we have to procure data using another service provider to somehow allow him to complete his assignments. Might I add that this now costs me in access of over R200 per day. The don't care attitude, no service delivery and slow processes of Telkom is not only causing us great stress but also affects quality of life when one is most reliant on internet and email. We spend at least 3 hours in a day trying to speak to someone to have our issue resolved and still end up no where. Telkom staff seem to be so well trained in the art of overpromising and under deilvering, We are not able to access internet to do bookings or reply to our clients to do the same because of the level of incompetence of our service provider namely Telkom online services, The company should be held liable for the damages their clients incure and not only credit one's account a month later becuase we loose so much more. My wife and I will be lodging a complaint with ICASA next and then exposing their poor service delivery to the media. Maybe then they will work swiftly to ensure that problems clients experience with their disgusting services. Something needs to be done in terms of the poor reputation they create for paying clients infact their poor delivery and bullying needs to be exposed to the highest degree. If i had fibre in the area they could be sure that I will not want their services any longer even if someone had paid me to use it. Their incompetence is leaving a really bitter taste in ones mouth in fact people should boycott this ****py service for all i care. We need to stand up against these ******* who ***** from their clients. They ***** your joy and take your money. Such dishonesty needs to be exposed.