NH
Nico-Chris Hattingh

1 reviews | Active since Dec 2011

29 Jun 2015, 16:52

Telkom causes loss of income.

Since 23rd of June we have complained to Telkom about lines not working correctly in our offices.<br> Up to date 29th of June no technician has reported to even try and solve the problem.<br> When calling the service line they say a technician had been at our premises and resolved the problem- THIS IS A LIE!!!<br> <br> After numerous attempts of phoning them and requesting assistance we are told to phone back the next day.<br> This deliberate refusal to deliver service that we pay for is causing the company a loss in income as we cannot communicate effectively with our clients. <br> Considering legal steps.

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Replies (1)
Telkom
Telkom's reply29 Jun 2015, 17:48
Official
Hello bronkienc,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical department and feedback will follow. Your ref is SM121503

Apologies for any inconvenience caused.

Regards
Frank Mkwa****
Social Media Team