Telkom caused debit order issue leading to credit bureau issues

Telkom's debit order amount increased, yet they did not automatically adjust the debit order amount and they also did not find a means to inform me. tSrangely the last monthly invoice I received from them was as at 10 August, which means I didnt know about the shortfalls. I also did not receive even ONE phone call from telkom to let me know of the shortfall on my account.

Sadly, after 3 months of the above happening without my knowledge, they listed me as a dafault payer with the credit bureaus.

I only found out about the entire debarcle when I app**** for an overdraft with my bank who advised me it was declined due to late payment issues. I subsequently rectified the account and sent telkom proof of this.

I have contacted telkom on numerous instances since this and the call centre insists that theyve escalated to credit management department, but to date I have not heard from credit management - I asked for this to be escalated, but there is no escalation procedure and apparently it can take up to 21 days to be rectified.

I now have acredit profile issue and cannot take out the vehicle finance needed urgently.