Telkom Case number ***5 : no response

Telkom Case number ***5: I have not received any feedback regarding my billing. I was charged a "carry-over" fee which was not explained to me by consultant Sunita at your Walmer Park branch. She advised that I would only be debited the new contract fee on my first debit order. I kindly require a refund of said carry-over fee : do not offset my next bill with those funds