Telkom case : ***4 still unresolved for 10March 2017 : THE WORST CELL PHONE PROVIDER EVER !

<p>In January 207,I found out that telkom mobile has been incorrectly utilizing my free minutes for telkom to telkom calls which is supposed to be free. I have paying for the value added service to obtain unlimited telkom to telkom calls for the additional monthly fee of R49. However instead Telkom has eaten away at all my free minutes for months and over and above this they have now billed me for these call from my monthly spend limit.</p> <p> </p> <p>I called the call centre on 2 Janury to report this incident, however as always telkom make promises that they cannot keep and nothing was resolved. Spoke to Trevor and explained the same , he logged the case ********** 8.</p> <p>So i contaced the call centre again on Friday 10 March 2017 , spoke to Charmaine Ma***o , case number ********** 4, case escalated to Harisson Malung.</p> <p> </p> <p>Today is the 21St April 2017 and the exact same thing has happend.Telkom , i have now been left without a mobile service to make calls. I have sent numerous emails to Harisson the Call centre manager in Johannesburg, however he has not even bothered to return my call , neither has anyone else called me or emailed me to discuss</p> <p> </p> <p>My wife is heavily pregnant as well and despite informing TELKOM of how important i need to utilize the services of my cell phone , they dragg their heels without any care in the world.</p> <p> </p> <p>I have records of all my interactions with telkom , following up on emails , calls , requesting feedback and resolution to my query.</p> <p>I require Telkom to refund all my free minutes utilized in error and also a refund for the incorrect amount billed to my cell phone account for the telkom to telkom calls which was supposed to be free after i pay my additional amount of R49 each month.</p> <p>Over and above this , the reception is really poor, it becomes a nightmare using Telkom Mobile . Telkom your customer service is really disgusting and i will be taking this to the media to expose you.</p> <p> </p> <p>I require urgent intervention for my telkom to telkom calls to be re-instated and also for all my free minutes and the monthly billed amounts to be refunded for telkom to telkom calls.</p> <p> </p> <p>Telkom you suck !</p> <p> </p> <p>Claude Pather</p>