Telkom carnival mall sucks

Telkom mobile Carnival mall is the worst place ever.... my husband queued at the branch for almost 2 hours only to find that when he got to speak to a consultant, that particular individual had no clue of what we wanted. We wanted to cancel and take another contract. This person kept going to the back to consult with someone. The people working on the counter are pathetic. I kept on explaining but she didn't understand. She couldn't check the online system, she had no clue what to do. She couldn't tell me the process. She couldn't give me info. She told me come back tomorrow. I suggest no-one go to that branch but instead go online. The walk in store are terrible. The staff is not informed or helpful. They don't deserve to render services to paying Customers.