TELKOM CARNIVAL MALL BAD SERVICE

I am very unhappy with the service I received from telkom in carnival mall, I took a phone on contract on the 1st September I have been experiencing problems with the device I than reported the issue on the 8 of September, the assist manager (LOUISA SEFAKO) than advised they need to book the device in, I explained to her that I cannot be without a phone as I need to work with it, she than advised me to take it myself to sss cellular I did that technician assess the device n the fault was detected they than told me that they need to order spares, I cannot accept a repair on the device as it's not even 2 weeks old. I than took the report back to telkom n the treatment I got was unbelievable as I am an employee of Hirschs I've never seen my managers treat customers the way I was treated. I am a service consultant and I fight for my customers ATR especially when it's within the CPA. When I brought this up telkoms manager (ALLY MATTHEWS) told me that CPA is only when a unit is deliver to a customer and I can take them up the legal way, I even sent the regional manager(GLENDA GALLIEBOY) a mail no response... I'm definitely not leaving this. I will fight for my right until the end