Telkom cares only about money, not customers

I am not sure if I will get a response from Telkom because their service is so shockingly bad that I experienced over the last few years. But let me write a review anyway.

Telkom converted our landline no *** for ADSL to a moblie service because they did away with landlines in our area. We received a modem for this coversion. Most of the time this landline now converted to mobile had a stable internet connection in the past. But this year the line speed has dropped significantly. This last month has been the worst.

We are paying for a 10 mbps line but mostly we run under 2 mbps. I have reported this via the SMS number numerously to no avail. Telkom politely sends a response after a day or so saying the matter has been resloved but nothing was actually done to fix the speed.

Then I went into the Telkom store at Table Bay Mall to report the matter. There I was promised that a technician would visit the premises to check the connectivity. This has also been going on for over two months. As usual, nothing was done.

In the meantime the monthly debit order gets paid for a 10 mbps line that runs below 2 mbps. No technician has ever contacted me and the problem persists daily.

Telkom does not care about customers or service. I wonder if I will be contacted. I will wait and see. They have not followed through on any of their so called promises yet. I won't hold my breath.