Telkom captured by incompetancy

LTE service from Telkom was extremely poor and non-existant in the West Coast of Cape Town (I do not know how Telkom deems their LTE to be the best in the country. This is FALSE advertising / news at its best).

The instruction I gave Telkom was to cancel the LTE and upgrade to a fixed line ADSL (the Telkom advertising brochures admit that is a normal upgrade!!! Again FALSE advertising/news).

I was being billed for both the LTE and ADSL simultaneously since January 2017 till October 2017. Apparently the fixed line services and mobile services are separate entities! I refused to pay for the ADSL until, they reversed the charge for the poor non-existent LTE network services and credited the ADSL service account. They cut my ADSL service several times due their gross incompetency in resolving the cancellation of the LTE and upgrade to ADSL.

My experience shows that the people at Telkom lack knowledge, s****s, comprehension, intellect, common sense, humanity, etc. These are both managers and the employees, including the "service desk". The worst "customer service" store is at Bayside Mall. I would be very angry if any reader went to Telkom Bayside Mall, after reading this.

Telkom must fall