Telkom Captured
<p>I reported a fault last week thursday to Telkom. I have been phoning every day up to 4 times a day.I have a 10meg uncapped ADSL line. I cannot make calls and internet is down. I have lost income through having no internet. I have been **** to by supervisors and staff alike since Thursday, I have been given escalation numbers that just do not exsist? i was told yesterday to expect the technician at 9.45...gues what that was a lie too. Telkom what the heck, your service really sucks - and it is getting worse. WHO CAN I CONTACT TO FIND OUT WHAT IS ACTUALLY GOING ON? RN 113CNK060417</p>
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Telkom's replyOfficial
11 Apr 2017, 15:45HI debbie-chaplin
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. We will contact as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Apr 2017, 15:45
Official
HI debbie-chaplin
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. We will contact as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
12 Apr 2017, 09:17Thank you Keagan
This sitution is now dire. I would appreciate a response to the situatuation asap. Howick is a very small town and having no adsl or telephone for over a week is totally unacceptable. We have a lot of pensioners and elderly in Howick whose only form of communication is their telephone, service is shocking to say the least. I pay R800 a month to Telkom and am now losing income everyday. Please can you tell me where to get the form required to claim for the downtime and loss of income due entirely to Telkoms inefficiency, continual deciet and deplorable customer service.
Regards
Debbie
's update12 Apr 2017, 09:17
Reviewer Update
Thank you Keagan
This sitution is now dire. I would appreciate a response to the situatuation asap. Howick is a very small town and having no adsl or telephone for over a week is totally unacceptable. We have a lot of pensioners and elderly in Howick whose only form of communication is their telephone, service is shocking to say the least. I pay R800 a month to Telkom and am now losing income everyday. Please can you tell me where to get the form required to claim for the downtime and loss of income due entirely to Telkoms inefficiency, continual deciet and deplorable customer service.
Regards
Debbie
's updateReviewer Update
12 Apr 2017, 11:53Ok, just had a telkom technician arrive, what a $%^&* mess, he only got the call this morning, knows nothing abouth the history of the FAULT, we had to tell him that it was logged as a broken line this morning when we phoned Telkom. he left, still no commitment as to progress. All of Telkom are blatant *****. There is no truth at all . Oh and Telkom is rebranding to "OPENSERVE"...what an ironic name because they are serving no one but themselves from what I can see.....the customer gets no service at all, especially from the call centres.......SUCKYSERVICE would have been a good name
's update12 Apr 2017, 11:53
Reviewer Update
Ok, just had a telkom technician arrive, what a $%^&* mess, he only got the call this morning, knows nothing abouth the history of the FAULT, we had to tell him that it was logged as a broken line this morning when we phoned Telkom. he left, still no commitment as to progress. All of Telkom are blatant *****. There is no truth at all . Oh and Telkom is rebranding to "OPENSERVE"...what an ironic name because they are serving no one but themselves from what I can see.....the customer gets no service at all, especially from the call centres.......SUCKYSERVICE would have been a good name