1 reviews | Active since Jan 2012
Telkom caps uncapped internet
I have a uncapped lte contract with telkom. This month I got 2 new laptop's so my data usage was more then normal. As per fair usage I expected telkom to throttle me. I was happy with this. Instead telkom completely stopped my internet connection. When I called the call centre they explained to me that the fair usage policy is the reason why the connection was suspended. I tried to explain that the contract is for uncapped internet but was told that if I want to dispute the contract I must get a lawyer. I read the fair usage policy on the internet and it stated that the speed will be slowed down to 2mbs not cut. So when is uncapped capped when you have a contract with telkom apparently. My contract ends in June unfortunately then I will see maybe probably their competitors will offer me a better deal than 365 gigs for R800. Cell C
Hi rfiaan51,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi rfiaan51,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi Riaan,
Thank you for getting in touch with us, we apologise for the late response.
Please take note: The SmartBroadband Uncapped Wireless service shall be offered at full speeds (no time limit applies)
for all traffic types except bandwidth intensive protocols or applications which shall be at full speed
between 12am – 6pm if within the 50GB cap. Once a subscriber reaches the 50GB cap the bandwidth
intensive protocols or applications shall be throttled to 128kbps speed for the rest of the month. Full
Speeds shall resume at the beginning of the next calendar month
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Riaan,
Thank you for getting in touch with us, we apologise for the late response.
Please take note: The SmartBroadband Uncapped Wireless service shall be offered at full speeds (no time limit applies)
for all traffic types except bandwidth intensive protocols or applications which shall be at full speed
between 12am – 6pm if within the 50GB cap. Once a subscriber reaches the 50GB cap the bandwidth
intensive protocols or applications shall be throttled to 128kbps speed for the rest of the month. Full
Speeds shall resume at the beginning of the next calendar month
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
